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FREQUENTLY ASKED QUESTIONS

HOW DO I BECOME A PATIENT?

All new patients fill out our new patient paperwork.  New patients are scheduled in the order that new paperwork is received. Once we have your paperwork, our practice manager will call you to schedule. A deposit to hold your appointment is required at time of scheduling. New patient paperwork once requested by phone or email will be sent via email or snail mail.

DO YOU ACCEPT INSURANCE?

Green Medicine of Wisconsin is a cash-based practice and payment is expected at time of service. A super bill will be provided which you can submit to your insurance company for reimbursement. It is up to your insurance carrier to determine if they will reimburse you for any or all of your costs. As we do not have an insurance department, we are happy to provide the requested medical records but it is the patient's responsibility to ultimately submit the documents to the insurance company.  We are not a Medicare or Medicaid provider. We also are not able to provide care for patients under state-funded plans.

WHERE DO I GET MY LABS DRAWN?

All labs requiring a serum blood draw can be drawn in our clinic at the time of your appointment.  Our lab accepts most major insurance carriers. Lab orders can also be provided to have them drawn at an outside facility of your choosing. There are more specialized labs that are utilized at times including DUTCH, Genova, Great Plains Laboratory, ZRT, Doctor's Data, and Sanesco.

DO YOU SEE PATIENTS FOR CONDITIONS OTHER THAN LYME DISEASE?

Yes! Absolutely.  In addition to Lyme treatment patients come for a variety of reasons: IV therapy, peptide therapy, evaluation of hormones, bioidentical hormone treatment, nutritional counseling, health and wellness visits, brain health, or simply for a more functional and holistic approach.

WHAT IS THE CANCELLATION/NO SHOW POLICY?

We understand that sometimes you may need to reschedule or cancel your appointment. To ensure that we can accommodate other patients, we kindly ask that you call us directly at 920-651-3600 in the event of a cancellation. Please note that if you cancel with less than 24 hours notice, a $50 cancellation fee will apply. This policy also applies to appointments cancelled by voicemail left over the weekend for Mondays. We appreciate your understanding and cooperation with our cancellation policy. We do understand that things come up, but please do your best to keep us informed so we can give another patient the opportunity for that appointment time!

DO YOU OFFER PRIMARY CARE SERVICES?

At Green Medicine of Wisconsin, we prioritize providing comprehensive, integrative, and specialized care to our patients. While we offer a range of specialized services, it is important to note that we do not function as a primary care clinic. We encourage our patients to establish and maintain a relationship with a primary care practitioner for any urgent or general health issues. However, we are happy to collaborate with your primary care provider to ensure that you receive the best possible care.

FRIENDS AND FAMILY

At Green Medicine, we understand that attending medical appointments can be a daunting experience. That's why we welcome patients to bring a companion to their appointment for added comfort and support. However, as our clinic is quite small, we kindly request that patients limit their companions to one person only. This helps to ensure that we can maintain a calm and organized environment for all our patients. Whether it's a friend, family member or caregiver, we encourage patients to bring whoever they feel will help them feel most at ease during their appointment. Together, we can work towards achieving optimal health and wellbeing. Exceptions can be made for special circumstances where additional support is necessary.

FRAGRANCE FREE ENVIRONMENT

We prioritize the health and well-being of all our patients. Therefore, we kindly ask that you avoid wearing strong perfumes or fragrances when visiting our facility. Many people have chemical sensitivities that can be triggered by the scents commonly found in perfumes and fragrances. We appreciate your cooperation in creating a fragrance-free environment for all of our patients. If you have any questions or concerns, please don't hesitate to speak with one of our staff members.

COMMUNICATION

Please call the office or message nursing staff via the patient portal for any sort of follow-up, treatment, recommendations, or specific questions to your care.  Questions about medical concerns must be answered via HIPAA compliant methods. We are unable to respond to any specific medical inquiries via social media or email. This is both for legal reasons and to ensure continuity of care.

Patient portal messaging: We understand the importance of clear and timely communication between patients and our healthcare team. To ensure that your messages are received and addressed promptly, we ask that you direct all messages through our nursing staff. Evey, is available to see patients from 8 AM to 4 PM and may not be able to read and respond to messages immediately. However, by calling or messaging our nursing team directly in the patient portal, you can rest assured that your concerns will be prioritized and addressed as soon as possible. We believe that effective communication is key to providing quality care, and we are committed to working with you to ensure your health needs are met.

Do not see an answer to what you were looking for? Contact us and we’ll be happy to help.

FAQ: FAQ
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