Store FAQ

Questions about ordering from the Green Medicine of Wisconsin store. For questions about becoming a patient or about clinic visits, see our clinic FAQ.

How does shipping work?

We ship orders by USPS. Orders are typically processed within 1 to 3 business days after payment. Our office is open Monday through Thursday, so orders placed Friday through Sunday or on a holiday begin processing the next business day, usually Monday. Shipping rates and estimated transit times are calculated at checkout based on your delivery address and the weight of your order. Standard USPS delivery is typically 3 to 7 business days within the contiguous United States.

Can I return or exchange a product?

All sales are final. Because these are practitioner-grade supplements, we do not accept returns or exchanges of any kind, so please review your order carefully before checkout. If your order arrives damaged or you received the wrong item, email admin@gmofwi.com within 14 days of receipt with photos and we will work with you to make it right.

Can I pick up my order at the clinic instead of shipping it?

Yes. We are at 1259 West 20th Ave, Oshkosh, WI 54902, and pickup is offered at checkout when it is available for your order. Choose pickup during checkout and the current wait time will be shown there. We will let you know when your order is ready. Our office hours are Monday through Thursday.

What does "Patient pricing" mean on some products?

A few of the brands we carry are only available to established patients, so instead of a price you will see Patient pricing on those pages. If you have already had a consult with us, you have access. Use the Enter your patient passcode link on any of those product pages, enter your passcode, and prices and online ordering will unlock in that browser. If you are not sure whether you have access, call us at 920-651-3600 and we will help.

Why do some brands require a consult before I can order them?

Some manufacturers only allow their products to be dispensed through a clinic, and ask that a practitioner be involved before a patient starts them. We honor those agreements. It is also how we make sure a product fits your situation before you buy it rather than after. Most of our catalog is open to everyone, and only a subset of brands works this way.

Are these products authentic?

Yes. We are an authorized retailer for the brands we carry, and we buy directly from the manufacturers or their approved distributors. Products are stored at our clinic and shipped from here, so they are never handled by a third-party marketplace seller.

Do you take insurance, and can I get a superbill?

The store is retail and is not billed to insurance. For clinic visits we are a cash-based practice and can provide superbills that patients with commercial insurance may submit for possible reimbursement. You can read the full details on our clinic FAQ at our clinic FAQ.

Can you tell me which product is right for me?

Our team is glad to provide guidance. Call 920-651-3600 or email admin@gmofwi.com and tell us what you are looking for. Supplements support normal function and are not intended to diagnose, treat, cure, or prevent any disease, so for anything related to a specific health concern the right next step is a visit with one of our providers rather than a product recommendation.

I had a tick bite. What are my options?

We offer a telemedicine visit for acute tick bites for Wisconsin residents, with its own short intake. You can start on our Acute Tick Bite page at Acute Tick Bite page. That is a clinic visit, separate from anything in the store.

How do I reach you?

Call 920-651-3600 or email admin@gmofwi.com. Our office is open Monday through Thursday. We are at 1259 West 20th Ave, Oshkosh, WI 54902.

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These statements have not been evaluated by the Food and Drug Administration. The products sold in this store are not intended to diagnose, treat, cure, or prevent any disease.